Returns and Exchanges for Website Orders
We hope that you will love your new jewellery, however if you are not completely satisfied with your purchase we are happy to accept returns or exchanges on unwanted items. However, in the interests of hygiene, we regret this does not apply to unwanted pierced earrings.
Under the UK Distance Selling Regulations, you have the legal right to cancel your order within seven working days upon receipt of the goods and return it to us for a refund. If you wish to make a return please send us an email to firstname.lastname@example.org.
After this time we will be happy to exchange goods, with the exception of pierced earrings, if they are returned to us in mint condition and in their original packaging within 28 days of purchase. This does not affect your statutory rights.
Please return your order in its original packaging, including a note with your order number, contact details and whether you would like an exchange or refund.
Our return address is…
31 Bond Street
Silverado Retail Ltd. does not accept any responsibility for the cost of returning your order, nor for any items lost, stolen or damaged in transit. These responsibilities are those of the customer. Therefore we strongly recommend using a secure, trackable and insured postage service. Please note, we do not refund any original shipping costs.
We are happy to exchange any items, excluding pierced earrings within 28 days. If you wish to exchange an item simply return it to us in its original packaging to the above address. Just contact us by email to email@example.com or call us on 01273 735 040 so we can hold any item(s) you require while we await your return.
In store purchases
The right to a refund only applies to purchases made via our website unless an item is faulty. For in-store purchases we are happy to offer an exchange or credit note as long as the jewellery is in a resalable condition, accompanied by a valid receipt and is returned to us within 28 days of purchase. For hygiene reasons we cannot exchange pierced earrings.