Silverado Retail Ltd. Terms & Conditions:
Registered Address: 31 Bond Street, Brighton, BN1 1RD, United Kingdom
Silverado Retail Ltd. is our trading name. Company registration number 07160695.
We accept payment by all major credit and debit cards, including Mastercard, Visa, American Express and Unionpay. We use Sagepay to process all online payments. Your card details are communicated directly between your computer and the Sagepay secure server using SSL encryption.
Refunds and Exchanges:
Under the UK Distance Selling Regulations, you have the legal right to cancel your order within seven working days upon receipt of the goods. However, in the interests of hygiene, we regret this does not apply to unwanted pierced earrings. Due to the current situation with Covid-19 we are extending this period to 28 days.
After this time we will be happy to exchange goods, with the exception of earrings, if they are returned to us in mint condition and in their original packaging within 28 days of purchase. This does not affect your statutory rights. Please note all measurements are approximate and products may differ slightly from their description.
Please note, all internet gift vouchers are valid for five years from the date of purchase unless stated otherwise.
If you would like to make a return just send us an email to firstname.lastname@example.org.
Please return your order in its original packaging, including a note with your order number, contact details and whether you would like an exchange or refund.
31 Bond Street
The cost of returning your order and the responsibility for the item(s) is your own until it reaches us. Therefore we recommend using a secure, trackable and insured postage service. Please note, we do not refund any original shipping costs.
We are happy to exchange any items, excluding pierced earrings within 28 days. If you wish to exchange an item simply return it to us in its original packaging to the above address. Just contact us by email to email@example.com or call us on 01273 735 040 so we can hold any item(s) you require while we await your return.
In store purchases:
The right to a refund only applies to purchases made via our website unless an item is faulty. For in-store purchases we are happy to offer an exchange or credit note as long as the jewellery is in a resalable condition, accompanied by a valid receipt and is returned to us within 28 days of purchase. For hygiene reasons we cannot exchange pierced earrings.
If you have any further questions or queries feel free to contact us on 01273 735 040 or email us at firstname.lastname@example.org.